SERVICE
We inspire vets to improve the life of animals
Support & Service From Our Outstanding team
Our renowned customer service revolves around an outstanding team of friendly, well-trained support staff. Individual advice and comprehensive service are therefore closely related to our products. Please contact us via phone, email, and fax, so that we can quickly respond to your requests. This will help guarantee a fast and efficient delivery of products from our warehouse.
Do you have questions about a product? Are you starting a new practice?
Our experienced staff will be happy to advise – whether it’s about an order, technical issues, or need help with your new device feel free to give us a call at 519 273 5558.
Buy Risk Free
If you are not 100 percent satisfied with your purchase, please reach out to our head office at 519 273 5558 to discuss your concerns.
If you are not entirely satisfied with our product, except for a few specialized items and circumstances, we can refund your purchase or provide you with a credit. A credit or refund will be issued when we receive the product back at our warehouse in good working order.
Our number one priority here at Eickemeyer is that you, our customer, are happy. Please read out complete return policy HERE
Shipping Information
We are able to offer free shipping on orders with a minimum purchase of $600 in some areas of Canada. If your order falls under $600 there will be a shipping charge of $37 applied to your order.
If you are located outside of Canada or in any of the territories we will contact you with any additional shipping charges above the flat rate of $37 if applicable prior to shipping your order. At this time we are only able to ship within Canada and the Continental USA. If you fall outside of these locations please contact info@eickemeyer.de for international options.
Some exceptions apply to free shipping when ordering heavy items such as tables, autoclaves and kennels. You will be notified of this when placing your order.
Repair Service
We offer repair services for equipment and instruments. Sometimes it is more cost effective to repair a device instead of purchasing a replacement product. On non-warranty items, quotes will be provided and we will try to provide your clinic with loaner equipment if needed during the repair. Information on our after-sales repairs can be found by contacting us via email at info@eickemeyervet.ca or via telephone at 519 273 5558.
